Returns & Exchanges
At Volcanica Coffee Roasters, we strive for perfection in every roast, but if you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee on all our specialty coffees and merchandise.
Contact Support
Reach out to our customer service team via email or phone within 30 days of your delivery date to initiate a return or exchange request.
Provide Details
Share your order number and the specific reason for your dissatisfaction so we can help find a roast better suited to your palate.
Prepare Shipment
If returning merchandise or unopened coffee, securely pack the items in their original packaging to ensure they arrive back at our roasting facility safely.
Receive Refund or Replacement
Once your request is processed, we will issue a full refund to your original payment method or ship out a replacement bag of coffee at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing